East Coast Kratom will make every effort to ensure that your purchase meets or exceeds expectations. If it becomes necessary to return merchandise, please contact us via email at EastCoastKratom@gmail.com. Returns will be accepted within 30 days of the original date the order was placed. Returns must be authorized before they can be accepted. Final disposition of returned goods will be made only after receipt and may take up to 3 business days from the date of receipt. Common reasons that returns may be accepted include, but are not limited to, product quality and physical damage. The customer may be responsible for the cost of return shipping at the discretion. Returns that are accepted will be refunded in full, including the cost of shipping.